Refund policy

At our store, we strive to ensure every customer is satisfied with their purchase. Please review our return and refund policy below.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped and is in transit, it cannot be canceled.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we will gladly help resolve the issue.

To qualify for a replacement or refund:

You must contact us within 48 hours of delivery
Provide clear photos or videos showing the damage or issue
Include your order number

Once verified, we will offer one of the following:

A free replacement
A full refund

Returns

At this time, we do not accept returns for change of mind or incorrect purchases made by the customer.

Returns will only be accepted if:

The item arrives damaged or defective
The wrong item was shipped

Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method
Processing time typically takes 5–10 business days, depending on your bank or payment provider.